Our news flash in real time

Nouméa, 20 August 2026, 10.00 am

We would like to inform you that, as of this morning, most passengers affected by the flight disruptions since Monday 18 August have been rebooked onto a new itinerary to their final destination.

Passengers who have not yet received this information and their new itinerary are asked to contact us:
•    Nouméa: +687 26 55 00
•    Paris: +33 01 78 09 08 09
•    Bangkok: 02-000-7662
•    Sydney: +61 (02) 9264 4866 and 1300 655 737

They can also view their itinerary on our website under the ‘My Booking’ section.

Fewer than 200 customers are still awaiting a new itinerary to Paris.
They will be rebooked onto an additional flight to be operated by the chartered aircraft on Saturday 22 August at the following times, which are still to be confirmed on 20 August:
•    Departure from Nouméa at 14:00 on 22 August
•    Arrival in Singapore (technical stopover) at 8.35 pm
•    Departure from Singapore at 10.35 pm
•    Arrival in Athens (technical stopover) at 2.35 am on 23 August
•    Departure from Athens at 3.35 am
•    Arrival in Paris at 09:05

This additional flight will also be open for new bookings.

We are fully aware of the complexity of these re-routing arrangements, which are constrained by limited capacity during this school holiday period.

We would like to apologise once again for the significant delays and inconvenience caused, and would like to thank our affected customers once again for their patience and understanding in this unprecedented situation.

Aircalin

Nouméa, 19 August 2026, 11.00 am

Please find below an update on the status of the two ongoing technical issues:

Our second A330 aircraft, which had sustained damage to a fan blade, was repaired overnight.

Our first A330 aircraft, which was experiencing a persistent oil odour issue, was returned to service yesterday evening.

The charter of an aircraft from an authorised airline has been confirmed to operate flights from Saturday onwards.

Our sales teams are fully mobilised to reschedule the journeys of the affected customers as soon as possible; we would like to thank them in advance for their patience whilst awaiting their new itineraries.

Please check this ‘Flight Information’ section for updates on delayed or rescheduled flights; affected customers are also being notified by email and text message.

Once again, we offer our sincere apologies for any inconvenience caused by this situation.

Aircalin

Noumea 2026/08/18 6:00pm

We would like to keep you informed of the situation following progress in finding solutions to the two ongoing technical issues:

• Our first A330 aircraft, which had been experiencing a persistent oil odour, has now been returned to service. It will therefore operate flights SB 500 and SB 501 on 19 August as normal.
• Arrangements are currently being made to charter an aircraft from an authorised airline, with the charter due to commence on saturday.

Our technical teams are continuing to work around the clock on our second A330 aircraft.

Our sales teams are fully mobilised to rebook the journeys of affected customers as soon as possible.

Please check this ‘Flight Information’ section for updates on delayed or rescheduled flights; affected customers are also being notified by email and text message.

We would like to reiterate our sincere apologies for the inconvenience caused by this situation, and we are fully aware of the impact this may have on your travel plans.

Aircalin

Noumea 2026/08/18 12:00pm

Two simultaneous technical issues are currently affecting our A330 fleet: the first is due to persistent odours of oil, and the second is due to damage to one of the blades on one of the engines.

For several days now, our technical teams have been working continuously on both aircraft to ensure they meet the safety standards required for them to be returned to service.

As a result, our long-haul flight schedule is experiencing significant disruption, and we find ourselves in a rare and difficult situation for both our passengers and our staff. This may involve significant delays, unplanned waiting times, and travel in a class of service other than that originally chosen.

However, we would like to assure you that we are doing everything possible to ensure you reach your destination as quickly as possible and in the safest conditions, despite the inconvenience caused.

We are truly sorry for any inconvenience caused by this situation, and are fully aware of the impact this may have on your journeys.

Our sales teams are doing everything in their power to accommodate each of our customers and ensure their transport, whilst maintaining Evasan services and urgent cargo flights.

Since last week, the company has implemented all possible solutions:

• Ensuring the re-routing of affected customers via alternative itineraries and other airlines, despite the limited availability of seats due to the August school holidays
• Since last weekend, we have been seeking a temporary charter solution with authorised airlines – a process made difficult by the peak season in the Northern Hemisphere – which is currently being organised
• We are regularly issuing updates to our customers via our website and the media : next update today at 6 pm
• We have increased the telephone support available to you
• Arranging for customers to be looked after at the airport (transfers, accommodation, half-board) or the subsequent reimbursement of any expenses incurred

We would like to remind you that all our regional flights are operating as normal.

In the event of an emergency concerning our long-haul flights, you can contact our sales teams:

• Nouméa: +687 26 55 00
• Paris: +33 01 78 09 08 09
• Bangkok: 02-000-7662
• Sydney: +61 (02) 9264 4866 and 1300 655 737

For non-urgent complaints, a system is already in place: simply complete the form available on our website.

Each complaint will be investigated and a response provided; however, given the scale of the disruption, we are unable at this stage to commit to a specific response time.

We would like to reiterate our sincerest apologies and thank you very much for your patience.

Aircalin

Nouméa, 19 August at 12:00 pm

We would like to inform customers travelling on flights SB340/SB341 Nouméa-Wallis-Nouméa on 20 August 2026 that these flights are delayed by 12 hours.

The new flight schedule is as follows:

• SB340 Nouméa – Wallis: departure on 20 August at 11:00 pm, arrival in Wallis on 21 August at 2:50 am.
• SB341 Wallis – Nouméa: departure on 21 August at 4:15 am, arrival in Nouméa at 6:20 am.

We thank you for your understanding and sincerely apologise for any inconvenience caused.

Aircalin