The service

We offer you a range of different products-services:


Standard or grouped freight, Post

Standard delivery


Special freight

Express delivery 


Exceptional freight

Tailored delivery 

These products find their complementarily in our partnerships developed with major airways companies such as Qantas, Air New Zealand and Air France-KLM.

The conditions

Plane type

Door dimensions (lxh)     Max. weight per container
A320 1.82m x 1.24m 1 049 kg
A330 2.24m x 1.60m 4 506 kg

➜ More information



Each sending must be delivered "ready to carry”, accompanied by the following documents:

  • an “air transport letter” or LTA ;
  • a Sender’s Instruction Form (or BIE) and/or a parcel list ;
  • the customs declaration ;
  • any other document requested by AIRCALIN at the time of booking

Eventually, depending on the kind of expedition, other documents may be requested:

  • health and phytosanitary certificate ;
  • dangerous goods report (or DGR) ;
  • live animals report (or LAR) ;
  • Contents report for personal belongings expedition.

These documents must be completed and /or controlled by the sender.


Labeling of the expedition

The parcel (s) composing the expedition must absolutely bear the name and full address of the sender – such as they appear on the LTA.

Besides, a labelling provided by AIRCALIN shall be systematically compulsory, particularly for expeditions of special nature (perishable, dangerous, live animals, etc.)



The contents of the expedition must be packed in such a way that the package is able to resist all normal aerial conditions (vibrations, pressure) due to transportation. Dangerous goods must be conditioned according to applicable regulations.

The sender must declare the fragility of some parcels on the BIE.



Tontouta office

Tontouta airport – Freight terminal

Opening hours Monday to Friday: 7:30 – 11:00 / 11:45 – 16:00

Phone: 35 15 30

Fax: 35 19 01



To book your shipment

Please contact a forwarder for all shipments. You can find a list of available forwarders here.


For pre-embarkation of your expedition


Freight area – Tontouta airport

Phone: 35 26 13


For pre-embarkation of your expedition


For any sending of perishable goods, animals or plants

SIVAP: Veterinary Food and Phytosanitary Inspection Service

City centre, 2 rue Felix Russell, Noumea

Phone: 35 11 94 or 24 37 45



For any information concerning customs formalities

Customs: Tontouta Customs Office Freight terminal

Tontouta Airport 

Phone: 35 11 64